Parimatch Customer Support
Parimatch Customer Support is always ready to assist you with any issue that might raise during your gameplay via its Customer Support service. Parimatch Customer Support works 24/7 and is available via email, on-site live-chat in a pop-up window and via social networks. All means of communication are available for Indian players and all your requests can be proceeded directly in Indian language.
Filing request through the email is probably the most stable and guaranteed way of problem solving. All your requests can be proceeded through the following Parimatch working email: [email protected]. Usual time for resolving your request is 2-3 business days (weekend doesn’t count).
Hotline Calls
Another quick method to reach the Parimatch Customer Support team is to call via phone +447059761859. Your question will be solved immediately by a specialist however, you will need to wait in a queue for an answer since there are many customers applying for a help via hotline.
On-site Chat
Live chat available in a pop-up window on the Parimatch start page is the quickest option to receive help while staying available in a gameplay. In comparison to conducting email request or (and) texting to the social networks – live chat in a pop-up window will allow you to stay within the table casino game, crash game or streaming the sport match when filing a request to the Parimatch Customer support.
FAQ
Is it possible to communicate in Hindi?
Yes, it is possible whatever means of communication you will choose.
If we speak about calls on the hotline – you will be transferred directly to the Hindi-speaking consultant by default. If we speak about email requests, you can text directly in Indian language, since Parimatch uses AI (Artificial intelligence) to translate your request and answer to it vice-versa.
I can’t install the app on Android, what’s the problem?
You can file a request to the Parimatch Customer Support to get a full guide on how to download Parimatch App.
From a practical point of view – you need to allow installation from the unknown sources on your Android devices, since any website, Parimatch official website indeed, is considered by Android operating system as an unknown one. And Parimatch Android App installation can be done only through the Parimatch official website.
Can I get a second account?
No, you cannot Players within the Parimatch online casino are not allowed to make second accounts from the same IP address or (and) duplicate their account either. This will be considered as a suspicious activity according to the Parimatch’s AML regulation and all the accounts from your IP-address will be frozen.
Is there a welcome bonus?
Yes, there is. With Parimatch you can multiply your first four deposits on 150% Welcome bonus on casino, sports and slots section both! The final payout depends on the section you’re applying the bonus code to. All you need to do is to be a newcomer to the Parimatch online casino.
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Social Networks
Despite direct hotline of the Parimatch online casino is currently in development process, instead you can use all the social networks, which will also allow you to get in touch with the Parimatch Customer Support Team. Among the social networks, where you can find help to resolve your issue are as follows: